Archived: Nottingham Unplanned Pregnancy Advisory Service NUPAS Newark Health Centre

We found that there were suitable arrangements in place for obtaining the consent of people who used the service in relation to the support and treatment provided to them.

We spoke with two people who used the service. Both were very positive about the support they received. One person told us, 'Really good and friendly service. All confidential. No worrying about being judged. They give you a smile when you need it.' Another person told us, 'I felt listened to and was given a choice of treatment.'

The Medicines Management policy was comprehensive and provided clear guidance to all staff and meant that NUPAS had systems in place to protect people against risks associated with the unsafe use and management of medicines.

We saw that The Nottingham Unplanned Pregnancy Advisory Service had a number of processes in place to monitor the quality and safety of the service which included obtaining the views of people who used the service.

We spoke with a patient who used the service they told us, ' I had a choice of appointment time, I have received a lot of information about the choices available to me.'

We saw patients received information leaflets which provided a range of information relating to unplanned pregnancy, termination of pregnancy and termination aftercare. Information was also made available to people in relation to the Abortion law, counselling service and the organisations complaints procedure.

Patient's expressed their views and were involved in making decisions about their care and treatment. We spoke with a patient who used the service, they told us they felt they received adequate information to enable them to make an informed decision about the treatment options available to them.

We spoke with a patient using the service and they told us they felt safe and did not have any concerns about their safety. Staff members were described as caring, gentle and sensitive.