89 Heathfield North

Updated 23 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before inspection

We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with three people who used the service about their experience of the care provided.

We also spoke with four members of staff including the registered manager and the provider care co-ordinator.

We reviewed a range of records. This included two people’s care records and medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed. We also looked at training data and quality assurance records.

Updated 23 August 2022

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

About the service

89 Heathfield North is a supported living service providing personal care to people with a learning disability and/or mental health needs so that they can live as independently as possible. The service is located next door to a care home for people with learning disabilities that shares the same staff and is part of the same organisation. 89 Heathfield North has its own front door, however both services are linked by a connecting door to the rear.

The service is registered to provide care and support to people living in a ‘supported living’ setting. At the time of our inspection there were three people receiving care and support. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

People’s experience of using this service and what we found

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

Right Support

Staff supported people to have the maximum possible choice, control and independence. People were able to come and go as they pleased and pursue their own interests in their local area. People were helped and encouraged by staff to make their own decisions. Staff communicated with people effectively.

Right Care

People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. The service had enough appropriately trained staff to meet people’s needs and keep them safe. People told us they liked the staff and managers involved in their support.

Right Culture

Staff interacted with people in a positive way. People appeared happy and relaxed whilst engaging with staff. We received positive feedback from people and staff about the support provided at 89 Heathfield North. Staff knew how to protect people from abuse and had the appropriate skills and training to carry out their job role. Managers and staff knew people well and were able to communicate with them effectively.

We have recommended the provider works to ensure the systems and procedures in place fully reflect the separate supported living service located at 89 Heathfield North.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating

The last rating for this service was good, published 12 September 2017.

Why we inspected

We undertook this inspection to assess that the service is applying the principles of Right support right care right culture.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.