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Archived: Voyage (DCA) Marlborough House

Overall: Good read more about inspection ratings

Flats 1-8 Marlborough Road, Longton, Stoke on Trent, ST3 1ED (01782) 324928

Provided and run by:
Voyage 1 Limited

Important: This service is now registered at a different address - see new profile

Latest inspection summary

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Background to this inspection

Updated 2 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was carried out by two inspectors.

Service and service type:

Voyage (DCA) Marlborough House is a domiciliary care agency. It provides personal care to people living in their own flats. It provides a service to people with a learning disability, older people, people with physical disabilities, people that have sensory impairment and younger adults.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection was unannounced.

What we did:

We used the information we held about the service, including notifications, to plan our inspection. A notification is information about events that by law the registered manager should tell us about, for example; safeguarding concerns, serious injuries, and deaths that have occurred at the service. We also used information the provider sent to us in the Provider Information Return (PIR) to formulate our inspection plan. A PIR is key information we require from providers on an annual basis giving us key information about the service.

Due to people’s complex needs, we were unable to speak with them about the service. We spoke with one relative of a person that uses the service, two care staff, a field support supervisor and the registered manager. We viewed two care files for people, including daily notes and medicines records. We looked at documents relating to the management and administration of the service such as audits, staff files and handover notes.

Overall inspection

Good

Updated 2 May 2019

About the service:

Voyage (DCA) Marlborough House is a domiciliary care agency. It provides personal care to people living in their own flats. It provides a service to people with a learning disability, older people, people with physical disabilities, people that have sensory impairment and younger adults. At the time of the inspection there were eight people receiving care and support from the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

Care and support was tailored to meet the needs of individuals and delivered to ensure flexibility, choice and continuity of care. People were supported safely with their personal care by staff that knew them well. People were supported to be independent and their choices and preferences were respected and known to staff. Staff were caring, kind and respectful. People’s privacy and dignity was promoted.

People had support plans and risk assessments in place to meet the needs of individuals that gave staff guidance to effectively support them. Staff supported people with their individual preferences and people’s needs were met.

Lessons were learnt went things went wrong and systems were improved if needed. The managers were responsive and approachable to people that used the service and to the staff. The registered manager had a clear understanding of their responsibilities of their registration with us.

Rating at last inspection:

At the last inspection the service was rated as; Requires Improvement (report published 12 June 2017) and was in breach of Regulation 18 of the Care Quality Commission (Registration) Regulations 2009. At this inspection we found the service was no longer in breach and the overall rating had improved.

Why we inspected:

This was a scheduled inspection based on the previous rating.

Follow up:

We will continue to monitor the service through the information we receive.