- Care home
Archived: Keats House
Report from 5 February 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 18 April to 31 May 2024. Keats House is a residential care home for up to 7 people with mental health needs. There were 5 people living in the home at the time of this assessment. We assessed the service because there had been concerns identified regarding the quality and safety of the service. The local authority had placed an embargo on new admissions and were also following their ‘Provider Concerns’ process. The provider decided to close the home and had given us notice of this. We therefore needed assurance that people continued to be safely supported, whilst they waited to find, and move into, their new accommodation. We looked at 3 key questions: Safe, caring and well-led. We did not assess all quality statements during this assessment. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The assessment was carried out by 1 inspector and 1 assessor and included onsite and offsite activities. We visited the service on 18 April and spoke with 4 of the people living in the home, the provider, two members of staff and 3 relatives. We also looked at people’s care records and other information relating to the day to day running of the service. We saw that the provider had made appropriate improvements to the service. The environment was safe, clean and hygienic. People’s medicines were being managed safely and people were safeguarded from abuse. There were sufficient numbers of staff to support people and ensure they remained safe. People were supported to have choice and control over their own care and to make decisions about where they were going to live. The provider had appropriate governance, management and accountability arrangements in place. Information and notifications were being submitted to external organisations as required. The provider and staff were working in partnership with other organisations, to support consistent care provision and joined-up care for people.
People's experience of this service
People told us they were ‘sad’ that the home was closing. They said they liked living in the home and that the staff were kind and supported them well. One person told us they liked to play snooker at the local pub and said that staff supported them to do this. Another person said, “The staff are nice and care about people.” One person told us, “I don’t drink but every Christmas day I have a glass of champagne with my dinner; I look forward to that.” Relatives told us that they could visit at any time and felt welcomed by the team and the registered manager. People were fully involved and supported with the transition. They were able to choose where they moved to and were not made to go anywhere they didn’t want to. One person wanted en-suite facilities in their new home and it was confirmed that this had been achieved. Overall, the home felt relaxed during our onsite visit. Despite the major changes people were experiencing, they seemed happy, relaxed and undeterred by what was going on.