Archers Court

Updated 4 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 22 January 2021 and was announced.

Updated 4 February 2021

About the service

Archers Court provides accommodation for up to 40 people with residential and nursing care needs in a purpose-built building. 36 people were using the service at the time of the inspection.

People’s experience of using this service and what we found

People and family members told us the service was safe. Risks were well managed and the provider learned from previous accidents and incidents to reduce future risks. Staff were aware of the provider’s whistleblowing policy and had been trained in how to protect people from abuse. Arrangements were in place for the safe administration of medicines.

There were enough staff on duty to meet the needs of people. The provider had an effective recruitment and selection procedure, and carried out relevant vetting checks when they employed staff. Staff were suitably trained and received regular supervisions and appraisals.

People’s needs were assessed before they started using the service. People were effectively supported with their dietary and healthcare needs.

There was a strong, visible person-centred culture. Staff treated people with dignity and respect. They helped to maintain people’s independence by encouraging them to care for themselves where possible.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were given information in a way they could understand. Innovative steps had been taken to meet people’s communication needs. There was a holistic approach to end of life care.

The provider had a complaints procedure. People and family members did not have any complaints but were aware of how to make a complaint.

People were protected from social isolation and there were good links with the local community. An effective quality assurance process was in place. People, family members and staff were regularly consulted about the quality of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.