Archived: Ferrars Hall Care Home

Updated 11 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 27 January 2021 and was announced.

Updated 11 February 2021

About the service:

Ferrars Hall Care Home provides accommodation and personal care for up to 66 older people, some of

whom are living with dementia. The service is over three floors and has various facilities available including a hair and nail bar, cinema room, coffee shop and a library. At the time of the inspection, 58 people were living at the service.

People’s experience of using this service:

Staff worked well together to ensure people were safe and cared for. They knew the people well and understood, and met, their needs. People were protected from avoidable harm by a staff team trained and confident to recognise and report any concerns. Staff assessed and minimised any potential risks to people. Staff followed the provider’s procedures to prevent the spread of infection and reduce the risk of cross contamination. The provider had systems in place to enable staff to safely manage people’s medicines.

The provider had systems in place to make sure they only employed staff once they had checked they were suitable to work with people who used the service. There were enough staff to meet people’s needs safely. People received care from staff who were trained and supported to meet people’s assessed needs.

Staff supported people to have enough to eat and drink and maintain a healthy weight. However, meal times were close together. The manager told us they would review this. They worked well with external professionals to support people to keep well.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were involved in making decisions about their care and support.

Staff supported people in a kind and friendly way. Staff were respectful when they spoke with, and about, people. They supported people to develop their independence. However, we saw some missed opportunities for people to further develop and or maintain their independence. People and their relatives were involved in their, or their family member's, care reviews. However, the manager was reviewing this to ensure relatives were satisfied with the level of information they received.

People’s care plans provided staff with guidance on how to meet each person’s needs and staff knew people well. Staff offered a range of activities and supported people with their interests. Staff could explain person-centred care, but they couldn’t always provide this because they didn’t have enough time. This meant people were not always encouraged to be involved in activities of daily living or supported in a person-centred way.

Staff supported people to express and wishes they had for their end of life care and followed these.

People and their families felt able to raise concerns which the provider addressed. The provider had systems in place, including a complaints procedure, to deal with any concerns or complaints. The provider and manager had put robust systems in place to effectively monitor the service and bring about further improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection:

The last rating for this service was Good (published 22 June 2017).

Why we inspected:

This was a planned inspection based on the previous rating.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.