29 September 2022
During an inspection looking at part of the service
Park Farm Lodge is a care home providing personal and nursing care to up to 84 people. The service provides support to older people, people living with dementia and people with physical disabilities. At the time of our inspection there were 79 people using the service. Park Farm Lodge can accommodate 84 people in one adapted building.
People’s experience of using this service and what we found
People were safeguarded from abuse, the providers systems meant staff understood what signs to look for and reported any incidents for investigation.
Risks to people were assessed and plans put in place to mitigate them. Staff had knowledge of how to support people safely when providing their care.
The provider had safe recruitment processes in place and people were supported by enough staff who were suitably skilled and trained.
Medicines were managed safely, and people had the support they needed from trained staff to receive their medicines as prescribed.
Where incidents had occurred, these were investigated, and steps taken to prevent them from happening again.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The provider had systems in place to have oversight of the care people received and they carried out regular checks of the quality of the service.
People were engaged and involved in the service and their views were sought regularly. Relatives and staff also had opportunities to share their views.
There was a learning culture in place and the provider engaged with external agencies as required to ensure people had the right support.
Rating at last inspection and update
The last rating for this service was requires improvement (published 23 August 2021).
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.