The Reeds

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

The provider used nationally recognised tools to assess people’s needs. However, records did not always show how people were supported to achieve their goals and aspirations.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not collect the evidence to score this evidence type. People and their relatives were not able to comment on this issue. Our observations raised no specific concerns about the effectiveness of people’s support at the service and partners had no specific feedback on this area.

Some staff were or had been a positive behaviour support partner. This is a role which supports other members of staff to implement positive behavioural support approaches effectively. Positive Behaviour Support (PBS), is a person-centred framework for providing long-term support to people with a learning disability, and autism. It is a blend of person-centred values and behavioural science and uses evidence to inform decision-making.

The provider used nationally recognised tools to assess people’s needs and develop their care plans. Records showed PBS partners completed a comprehensive training package.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

All the relatives we spoke with said that their loved one’s lives had improved while living at the service. This included, being less distressed, eating healthily, and becoming more engaged with the local community. One relative told us, “[Name] has their own space. The staff are good with them, and they no longer wreck things. Now [Name] has limited time on their [computer tablet] in the evening.” Another relative said, “Just lately [Name] is settling down, their mood is improving, and they are now trusting staff. They are now practising going to shops. [Name] used to grab everything. Staff are doing the groundwork.”

Staff told us that how they supported people to develop their lifestyle and reach their goals. For example, staff spoke about one person had been supported to lose weight and live a healthier lifestyle. Another person had enjoyed a holiday for the first time.

The provider had processes in place to monitor how people were supported to develop their lifestyle and achieve goals. However, records did not always show how people’s goals were set or what support they needed to achieve the goal. This had been identified by the provider as an issue and work had started on fully documenting this process.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.