20 November 2012
During a routine inspection
When we spoke with people they told us they felt confident with the care they received and that staff knew how to meet their needs. One person said the service was 'absolutely tiptop.' Another person told us they 'couldn't fault the care and service provided.'
Relatives told us that staff listened and involved people in making decisions about their support to ensure that individual preferences could be met.
People told us told us that staff were punctual and 'always on time' when making their visits and that this was delivered by a consistent team of care workers.
We found that records were maintained of the support that was delivered and needed. People confirmed that reviews of their support were carried out and they were aware of the complaints procedure and how to use it, if it was required. One person said, 'I can ring up about anything and I know it will be dealt with.'