25/07/2019
During a routine inspection
This service is rated as Good overall. (Previous inspection 24 May 2018 – the provider was not rated at this stage in line with our methodology at the time.)
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at MASTA Travel Clinic - Monument as part of our inspection programme under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
Our key findings were:
- Patients received individualised travel health brief which was tailored to their specific needs and travel plans. The comprehensive health brief outlined a risk assessment; all travel vaccinations that were either required or recommended, and other relevant health information related to their destinations.
- The clinic had clear systems to manage risk so that safety incidents were less likely to happen. The provider discussed any incidents with the wider corporate team where lessons learned were shared to improve their processes across all locations.
- The provider ensured that care and treatment was delivered according to evidence based guidelines and up to date travel health information.
- Staff had the relevant skills, knowledge and experience to deliver the care and treatment provided by the service.
- Infection prevention and control (IPC) procedures were in place to reduce the risk and spread of infection, including regular IPC audits.
- There were arrangements in place to deal with medical emergencies.
- Vaccines, medicines and emergency equipment were safely managed. There were clear systems in place relating to stock control.
- The provider encouraged and valued feedback from patients and staff.
- Staff treated patients with compassion, kindness, dignity and respect.
- There was a leadership structure in place with clear responsibilities and roles of accountability to support good governance and management.
The area where the provider should make improvements are:
- Continually review the risk assessment for defibrillator arrangements to ensure a defibrillator is accessible in case of a medical emergency.
Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care