17 May 2017
During a routine inspection
Southsea Court provides personal care for up to 39 people living in one bedroom flats. There were 37 people using the service at the time of this inspection.
The home had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People told us they liked living at Southsea Court and said staff were respectful, kind and caring towards them. There was a relaxed and friendly atmosphere when we visited.
Staffing numbers were sufficient to help make sure people were kept safe. People were supported by a staff team who were trained and well supported in their job roles. Staff members had been safely recruited and had received a full induction to the service. Staff we spoke with were confident that they provided a good service to people and said they would recommend Southsea Court to their family and friends. They had access to supervision and additional support when required.
Staff understood how to help protect people from the risk of abuse. The service had procedures in place to report any safeguarding concerns to the local authority. People and staff were protected from potential risk of harm as the service had identified and assessed any risks to them and reviewed these on a regular basis. People had assessments which were individual to the person and their strengths and needs.
Medicines were administered in a safe way. Staff received training and a competency framework was in place to make sure they understood and followed safe procedures for administering medicines.
Staff had received training in the MCA (Mental Capacity Act) and understood the importance of gaining people’s consent before assisting them.
The service completed a detailed personalised care plan for each person. They kept people’s needs under review and made changes as required.
People and their relatives felt able to raise any concerns or complaints. There was a procedure in place for people to follow if they wanted to raise any issues.
The service was well led. The registered manager monitored the quality of the service and made changes to improve the service provided when required. Staff and people who used the service said he had an open door policy and responded promptly to any concerns.