Burleys Home Care

Updated 17 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 05 and 12 September 2017 and was unannounced. The inspection was carried out by one inspector and one expert by experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before the inspection, we asked the provider to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the completed PIR before the inspection. We also checked other information we held about the service and the service provider, including previous inspection reports and notifications about important events which the provider is required to tell us about by law.

During the inspection we spoke with nine people receiving care and support and four family members by telephone. We spoke with one other person who was using the service when we visited their home. We spoke with the registered manager, the registered provider, care manager, and four care staff members. We looked at care records for five people. We also reviewed records about how the service was managed, including four staff training and recruitment records.

Following our visit we contacted one health and social care professionals to consult with them about their experiences of the service and the care provided to people who used the service.

The service registered with the Care Quality Commission in July 2016. This was the first ratings inspection undertaken.

Updated 17 October 2017

We carried out this unannounced inspection on the 5 and 12 September 2017. Burleys Home Care Services provides personal care and support to people in their own homes. At the time of this inspection the agency was providing a service to 33 people with a variety of care needs, including people living with physical frailty or memory loss due to the progression of age. The agency is managed from a centrally located office base in Ringwood.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We received positive feedback from people about the service. All people who used the service expressed great satisfaction and spoke highly of the care staff.

People and their families told us they felt safe and secure when receiving care.

Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. Staff received training in safeguarding adults. Staff told us they felt supported and received regular supervisions and support. There were sufficient numbers of staff to maintain the schedule of care visits.

People received their medicines safely. There were appropriate arrangements in place for managing medicines. Staff were trained in the handling of medicines. Staff contacted healthcare professionals when required.

People felt they were treated with kindness and said their privacy and dignity was respected. People were supported with their nutritional needs when needed. Staff had an understanding of the Mental Capacity Act (MCA) and understood that people had the right to make their own choices.

Staff were responsive to people’s needs which were detailed in care plans. Care plans provided comprehensive information which helped ensure people received personalised care which met their needs.

People felt listened to and a complaints procedure was in place. Staff felt supported by the management and felt they could visit the office and be listened to. There were systems in place to monitor quality and safety of the service provided.

Staff felt supported by the registered manager and could visit the office to discuss any concerns.