Background to this inspection
Updated
17 January 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was carried out by one inspector.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own flats.
The service did not have a manager registered with the Care Quality Commission. However, an application had been made to register one. This means that at this inspection the provider was legally responsible for how the service was run and for the quality and safety of the care provided.
Notice of inspection
This inspection was announced.
We gave the service 48 hours' notice of the inspection. This was because we needed to be sure that the provider would be in the office to support the inspection.
Inspection activity started and ended on 24 October 2019.
What we did before the inspection
We reviewed information we had received about the service since registration. This included details about incidents the provider must notify us about, such as abuse. We checked for feedback from local authorities and commissioning bodies.
During the inspection
We spoke with two people who used the service about their experience of the care provided. We spoke with two members of staff, two duty managers and the area manager.
We reviewed a range of records. This included two people's care records, two staff files in relation to recruitment and staff supervision and a variety of records relating to the management of the service.
Updated
17 January 2020
About the service
YourLife (Bridgnorth) is a domiciliary care service, providing personal care and support to people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection three people were receiving a regulated activity.
People's experience of using this service and what we found
People were safe and protected from potential abuse. People were supported by a team of staff who they knew well.
The provider carried out recruitment checks on new staff to ensure they were suitable to work in people's homes. People received safe support with their medicines by trained and competent staff members.
The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.
People were supported to maintain a healthy diet by a staff team which knew their individual preferences.
Staff included people in decisions about their care and respected people's rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff treated people in a kind and caring way. People valued the service they received and the support the staff provided. The staff treated people with respect and helped them to maintain their independence and dignity.
People knew how they could raise any concerns and were confident the management would resolve any issues they had.
The service provided the support people and their families needed as individuals reached the end of their lives.
The provider had good oversight of the service. People knew the duty managers and were comfortable speaking to them. The provider was committed to providing person-centred care that focused on each individual and enhanced their life. The provider used formal and informal ways to gather people's feedback and used this to improve the service they received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 19 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.