25 October 2023
During an inspection looking at part of the service
Inglewood Residential Rest Home is a care home providing accommodation and personal care to up to 31 people aged 60 and over, some of whom are living with dementia. At the time of the inspection, there were 27 people living at the home.
People’s experience of using this service and what we found
People were supported by staff who understand how to keep them safe. Staff were able to manage risks to people’s safety and report any concerns about safety for investigation. People were supported by enough staff who had been recruited safely. People received support with their medicines administration by staff who had been trained. The home was clean, and staff understood how to minimise the risks from cross infection. Where incidents happened there was a system in place to learn from these and prevent reoccurrence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager encouraged an open and transparent culture in the home and sought opportunities to develop staff and improve the quality of care people received. There were monitoring systems in place to ensure people received the care they needed. There were systems to encourage learning and partnership working was imbedded into the home. People, relatives, and staff were engaged in the home and able to share their feedback with the management team.
Rating at last inspection and update
The last rating for this service was requires improvement (Published 25 April 2023) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We carried out an unannounced comprehensive inspection of this service on 17 January 2023. A breach of legal requirements was found. The provider completed an action plan after the last inspection to show what they would do and by when to improve governance arrangements in the home.
We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from Requires Improvement to Good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Inglewood Residential Rest Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.