Updated 12 November 2022
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.
Inspection team
Two Inspectors carried out the inspection with the support of an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
The service provides care and support to people living in their own home. This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided. The service had a registered manager and a manager in place.
Notice of inspection
This inspection was announced.
What we did before inspection
We looked at information we held about the service including notifications they had made to us about important events. We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We reviewed information of concern, which was provided to us by the general public, professionals and relatives. We used all this information to plan our inspection.
During the inspection
We spoke with the registered manager, the manager and a consultant. We obtained feedback from four members of staff and spoke with eight people and two relatives. We reviewed care records, complaint reports, accident and incident records, various audits and action plans.
After the inspection
The provider sent us additional information which was analysed and used as evidence to support our judgements.