About the service Community Places - Clifton Drive is a care home providing personal care to up to 16 people. The service provides support to people with mental health conditions and some people also had a learning disability. At the time of our inspection there were 10 people using the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
Right Support: Model of Care and setting that maximises people's choice, control and independence
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were trained in safeguarding to keep their knowledge of their responsibilities up to date. The registered manager reported any allegations to the local authority safeguarding team and reviewed safeguarding investigations, accidents and incidents and feedback on the service to improve. Health and safety checks were carried out of the premises and equipment to make sure they were safe. The premises were clean, tidy and hygienic and staff followed current infection control and hygiene practice to reduce the risk of infections.
Right Care: Care is person-centred and promotes people's dignity, privacy and human rights
People received the right support in relation to risks, such as those relating to mental health conditions and learning disabilities. There were enough staff to support people safely and staff knew people well. The provider checked staff were suitable to work with people through recruitment checks. Staff received training in infection control practices. We made a recommendation about medicines practices.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives
The service was managed well and the registered manager was experienced and understood their role, as did all staff we spoke with. The registered manager oversaw the service with regular checks and reviews to ensure people received good quality care. We made a recommendation about strengthening medicines audits. Communication with people, relatives and staff took place and feedback was used as part of improving the service. Staff felt well supported. Care was provided in a person-centred way. The provider worked with local health and social care services to ensure people received the care they needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 25 December 2019).
Why we inspected
We received concerns in relation to the management and people’s care needs. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained good based on the findings of this inspection.
We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Community Places-Clifton Drive on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.