Updated 16 May 2023
We carried out this announced comprehensive inspection on 9 May 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.
We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.
The inspection was led by a Care Quality Commission (CQC) inspector, who was supported by a specialist dental advisor.
To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions form the framework for the areas we look at during the inspection.
Our findings were:
- The dental clinic appeared clean and well-maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to manage risks for patients, staff, equipment and the premises.
- Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
- The practice had staff recruitment procedures which reflected current legislation.
- Clinical staff provided patients’ care and treatment in line with current guidelines.
- Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
- Staff provided preventive care and supported patients to ensure better oral health.
- The appointment system worked efficiently to respond to patients’ needs.
- The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
- There was effective leadership and a culture of continuous improvement.
- Staff felt involved, supported and worked as a team.
- Staff and patients were asked for feedback about the services provided.
- Complaints were dealt with positively and efficiently.
- The practice had information governance arrangements.
Background
The provider is part of a group called The Private Dental Group and has 5 practices, and this report is about Rapport Dentistry.
Rapport Dentistry is in Milton Keynes and provides private dental care and treatment for adults and children.
There is a small step upon entry to the practice, with level access inside the practice for people who use wheelchairs and those with pushchairs. Car parking spaces are available outside the practice. The practice has made reasonable adjustments to support patients with access requirements.
The dental team includes 3 dentists, 1 dental hygienist, 2 qualified dental nurses, 2 trainee dental nurses, 1 operations director who visits frequently, 1 practice manager and 1 receptionist. The practice has 2 treatment rooms.
During the inspection we spoke with 1 dentist, 2 dental nurses, the practice manager and the operations director. We looked at practice policies, procedures and other records to assess how the service is managed.
The practice is open:
Monday from 8am to 5pm
Tuesday from 8am to 5pm
Wednesday from 8am to 5pm
Thursday from 8am to 6pm
Friday from 8am to 4pm