Best Health Clinic

Updated 18 July 2018

Best Health Clinics is in Hornchurch in the London Borough of Havering and provides private dental, doctor and travel medicines assessments and treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs. Car parking spaces are available in front of the practice.

The dental team includes the principal dentist, one associate dentist who provides endodontic treatments, one dental hygienist and one dental nurse. The medical team consists of a doctor who works at the practice as and when appointments are required and who also provides advice and support remotely, a pharmacist who is the practice manager and who provides travel advice and travel vaccinations. One receptionist supports the dental and medical team. The practice has two dental treatment rooms and one doctor surgery both of which are located on the ground floor.

The practice is owned by an organisation and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Best Health Clinic was the principal dentist.

On the day of inspection we received feedback from 31 dental patients and 15 who completed CQC comment cards.

During the inspection we spoke with the principal dentist, the doctor, the practice manager, the dental nurse and the receptionist. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open between 9am and 6pm on Mondays to Fridays. Early morning and late evening appointments were available as required; for example to treat dental emergencies.

The inspection took place over one day on the 17 May 2018. The inspection was led by a CQC inspector who was supported by a dental inspector, a specialist dental adviser and a specialist practice nurse adviser.

The provider sent information regarding the management of the clinic beforehand which was reviewed before the inspection. There were no concerns given to the Care Quality Commission from community groups, clients or other stakeholders before the inspection was undertaken.

On the day of the inspection the team interviewed staff, undertook observations in the clinic and reviewed documents.

To get to the heart of clients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 18 July 2018

We carried out an announced comprehensive inspection on 17 May 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Best Health Clinics is in Hornchurch in the London Borough of Havering and provides private dental, doctor and travel medicines assessments and treatment to patients of all ages.

The practice is owned by an organisation and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Best Health Clinic was the principal dentist.

On the day of inspection we received feedback from 31 dental patients and 15 who completed CQC comment cards. All the cards were positive and most commented on the friendliness, efficiency and the professionalism of the staff. Several mentioned that they would recommend the clinic to a friend.

Our key findings were:

• The practice appeared clean and well maintained.
• The practice had infection control procedures which reflected published guidance.
• Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved processes.
• Staff involved patients with their procedures and treated them with kindness, dignity and respect.
• The practice had systems to help them manage risk.
• The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
• The practice had thorough staff recruitment procedures.
• The clinical staff provided patients’ care and treatment in line with current guidelines.
• Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
• The practice was providing preventive care and supporting patients to ensure better oral health.
• The appointment system met patients’ needs.
• The practice had effective leadership and culture of continuous improvement.
• Staff felt involved and supported and worked well as a team.
• The practice asked staff and patients for feedback about the services they provided.
• The practice dealt with complaints positively and efficiently.
• The practice had suitable information governance arrangements.