We carried out a review of the data available to us about Aventus Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Aventus Care Limited, you can give feedback on this service.
There was a registered manager in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Staff recruitment procedures needed to be strengthened to ensure that all necessary risk assessments had been completed as part of the staff selection process.
People were not able to communicate with us to tell us if they felt safe, however relatives told us that they felt that their family members were supported in a safe way. Our observations during the inspection confirmed this.
People were protected from harm arising from poor practice or abuse as there were clear safeguarding procedures in place for care staff to follow if they were concerned about people’s safety. Staff understood the need to protect people from harm and knew what action they should take if they had any concerns.
There were systems in place to manage medicines safely. Staff were trained in the safe administration of medicines and people had specific care plans relating to the provision of their medicines.
People received care from staff that were kind and friendly. People had meaningful interactions with staff and enjoyed being with staff. Staff had an in depth knowledge of people’s communication needs and behaviours, which enabled them to respond to people appropriately. People received care at their own pace and were treated with dignity and respect. People were supported to participate in a range of activities and staff knew people well and understood the types of activities they enjoyed.
Care records contained individual risk assessments and risk management plans to protect people from identified risks and help to keep them safe. Care plans were written in a person centred approach and detailed how people wished to be supported. Where possible people were involved in making decisions about their care.
People were actively involved in decisions about their care and support needs as much as they were able. Staff were aware of their responsibilities under the Mental Capacity Act 2005 (MCA2005) and applied their knowledge appropriately. There was a Mental Capacity policy and procedure for staff to follow to assess whether people had the capacity to make decisions for themselves.
People received care from staff who had the appropriate skills and knowledge to meet their needs. All staff had undergone the provider’s induction and mandatory training before working with people.
Staff were aware of the importance of managing complaints promptly and in line with the provider’s policy. Staff and people were confident that issues would be addressed and that any concerns they had would be listened to.
The provider and registered manager were visible and accessible to people, their relatives and staff; people had confidence in the way the service was run. There was a clear vision that was person centred and focussed on enabling people to live at home. All staff demonstrated a commitment to providing a service for people that met their individual needs.