Archived: 2M Health & Home Care Services Ltd - Kidderminster

People we spoke with were complimentary about the care and support that they received. People said the: 'Care is absolutely wonderful', 'They (staff) listen to me. They are very good, and are excellent carers'. People told us that they felt involved in any decisions that needed to be made about their care and these were made in their best interests.

We found that proper steps had been taken to ensure that individualised care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person said: "Care times are flexible according to my needs'.

Staff received the training and support needed to ensure people received appropriate care.

The provider had systems of audit in place to enable them to monitor the quality of the service provided to ensure that people received appropriate care and treatment. We found that any comments and complaints people made were responded to appropriately.

People we spoke with were treated with dignity and respect in their own homes. People expressed their views on how they wanted to maintain their independence and staff we spoke with told us how they supported people in their choice.

People were complimentary about the care and support they received. One person told us, 'I am very satisfied'. Another person said, 'I get an excellent service'. A relative we spoke with said, 'Staff are exceptional. They have a good understanding of how to communicate with different people'.

People were safeguarded as the provider had taken steps to ensure any potential instances of abuse could be identified and reported. Staff we spoke to told us they felt supported by the manager to take the appropriate action where required.

The provider had a system in place to make sure staff recruited had the required documents and checks in place to protect people.

The provider had some systems in place to regularly assess and monitor the quality of service that people received.