28 March 2019
During a routine inspection
¿Parklands View provided domiciliary care services to younger adults, older people, who maybe living with dementia, physical disability or visual impairment. This service provided onsite care and support if required
over a 24-hour period. Parklands View had 82 self-contained apartments on the purpose built site. At this inspection visit 58 people were receiving personal care.
People’s experience of using this service:
¿People were protected from the risk of harm by staff who understood their responsibilities to safeguard people.
¿Recruitment procedures had improved o ensure prospective staff were suitable to care for people receiving personal care in their own homes, because all the required pre-employment checks were in place.
¿People told us they felt safe with the care provided by staff. Risks were identified and assessed. Staff we spoke with understood their responsibility in protecting people from the risk of harm. Staff told us they had received training and an induction that had helped them to understand and support people.
¿The deployment and planning of staff had improved since the last inspection visit. There were sufficient staff to meet people’s needs who were currently receiving support from the service. People were supported to take their medicines in a safe way.
¿Staff had received training in infection control and were provided with the necessary personal protective equipment to use when carrying out care and support tasks
¿Staff supported people to make decisions about their day to day care and support.
¿When needed, people were supported to maintain their dietary requirements. Staff we spoke with were aware of who to contact in an event of an emergency.
¿People told us that staff treated them in a caring way and respected their privacy and supported them to maintain their dignity. The delivery of care was tailored to meet people's individual needs and preferences.
¿The provider’s complaints policy and procedure was accessible to people who used the service and their representatives. People knew how to make a complaint and felt their concerns would be listened to and addressed.
¿Systems were in place to monitor the quality of the service to enable the registered manager to implement improvements when required.
Rating at last inspection:
¿At our last inspection, the service was rated "requires improvement". Our last report was published on 8 January 2018.
Why we inspected:
¿This was a planned inspection based on the rating of the last inspection. At this inspection we saw improvements had been made and the service was rated ‘Good.’
Follow up:
¿We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk