Archived: Eastview Healthcare Services Ltd

Updated 6 September 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This announced inspection took place on 10 and 14 August 2017 and was undertaken by one inspector. The provider was given 24 hours’ notice because the location provides a domiciliary care service and we needed to be sure a member of staff would be available.

Before the inspection, we checked the information we held about the service including statutory notifications. A notification is information about important events which the provider is required to send us by law.

We also contacted health and social care commissioners who monitored the care and support of people using the service.

During the inspection we spoke to the relative of the person who was using the service, as the person was unable to verbally communicate with us. We also spoke with three care staff and the registered provider / registered manager.

We reviewed the care records of the person who used the service and three staff recruitment files. We also reviewed records relating to the management and quality assurance of the service.

Updated 6 September 2017

This announced inspection took place on the 10 and 14 August 2017. Eastview Healthcare Services Limited provides a personal care service to people who live in their own homes. At the time of our inspection the service was providing a live-in care service to one person.

The provider was also the registered manager at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care from staff that were friendly, kind and caring. They had the skills and knowledge to provide the care and support people needed and were supported by a provider who was supportive and approachable, receptive to ideas and committed to providing a high standard of care.

People had care plans that were personalised to their individual needs and wishes. Records contained detailed information to assist care workers to provide care and support in an individualised manner that respected each person's individual requirements and promoted treating people with dignity.

Staffing levels ensured that people received the support they required safely and at the times they needed. The recruitment practice protected people from being cared for by staff that were unsuitable to work in their home.

Staff understood the need to protect people from harm and knew what action they should take if they had any concerns. There were risk assessments in place which helped to mitigate identified risks for people and ensured they received safe care.

Staff understood their role in caring for people with limited or no capacity under the Mental Capacity Act 2005. They encouraged people to make decisions for themselves and supported them to pursue their interests.

The provider was closely involved in the day to day running of the service and continually monitored the quality of the service provided. Staff and families were confident that issues would be addressed and that any concerns they had would be listened to and acted upon.