Caring Hands (Wiltshire) is a small care home which provides accommodation and personal care for up to seven older people. At the time of our inspection six people were resident at the service. This inspection took place on 26 January 2016 and was unannounced.
The registered provider is an individual who is in day to day charge of the home and was present throughout the inspection. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
People who use the service and their relatives were positive about the care they received and praised the quality of the staff and management. Comments from people included, “ I’m very happy. You couldn’t get any better”, “They look after us very well” and “The staff know my particular needs very well. They understand what I need and how to provide care for me”.
People told us they felt safe when receiving care and were involved in developing and reviewing their care plans. Systems were in place to protect people from abuse and harm and staff knew how to use them.
Staff understood the needs of the people they were providing care for. People told us staff provided care with kindness and compassion.
Staff were appropriately trained and skilled. They received a thorough induction when they started working for the service. They demonstrated a good understanding of their roles and responsibilities, as well as the values and philosophy of the service. The staff had completed training to ensure the care and support provided to people was safe and effective to meet their needs.
The service was responsive to people’s needs and wishes. People had regular group and individual meetings to provide feedback and there were clear complaints procedures.
The provider regularly assessed and monitored the quality of care provided. The service encouraged feedback from people and their relatives, which they used to make improvements.