BeTo Solutions Ltd

Updated 5 March 2024

BeTo Solutions is a ‘supported living’ service and is registered to provide the regulated activity of personal care to people living in their own home. This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Assessment activity started on 7 March 2024 and ended on 29 March 2024. We carried out our on-site assessment on 14 March 2014. We looked at 5 quality statements; Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We gave the service 48 hours’ notice of the inspection. This was because we wanted to make sure someone would be available to support us with the inspection.

Updated 5 March 2024

The service was able to demonstrate how they were meeting the underpinning principles of Right support, Right care and Right culture. There was a positive relationship between people and staff who supported them. People received their health support in a kind and compassionate way. Staff had a good understanding of people’s needs, choices and preferences, and were aware of how to meet people’s individual needs as they changed. The provider promoted the equality and diversity of people. People were supported to maintain relationships with their relatives. The registered manager worked well with other health and social care professionals to support people using the service. There were systems to ensure people were protected from risk of harm. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider had effective recruitment procedures to make safe recruitment decisions when employing new staff. There were enough staff working for the service to meet people’s needs. Staff had the necessary skills and knowledge to effectively meet people’s needs. People received personalised care and support that was tailored to their individual needs. We found care and support were planned and delivered in a way that ensured people’s safety and welfare. There were systems in place to monitor how the service was run to ensure people received a quality service. Regular audits and checks were undertaken to ensure the service was run well. There were clear lines of responsibility and accountability within the management structure of the service.