Archived: Turnpike Lane

Updated 15 August 2018

Turnpike Lane Travel Clinic provides travel health services including vaccinations, medicines and advice on travel related issues to both adults and children travelling for business or leisure. The service is a designated yellow fever vaccination centre. Services are available to any fee-paying patients. The service informed us that local NHS GPs referred patients to this clinic.

The service informed us that a majority of patients they saw in this location were travellers to east and west Africa.

The provider of this service has nine locations across the country of which four are based in London. The Turnpike Lane location operates in the ground floor of a converted premises and is accessible for service users who have mobility problems and wheelchair users. The provider's head office is based at this location. 

Services are available to people on a pre-booked appointment basis on Monday, Tuesday, Wednesday, Friday and Saturday between 9:30am and 6pm and on Thursday between 11:30am and 8pm. The service informed us that they see approximately between 200 to 500 patients a month. The service also informed us that they also offer a walk-in service.

The clinic has a reception area, waiting area, storage area, two consulting rooms and an accessible toilet. 

Turnpike Lane is registered with the Care Quality Commission to provide the regulated activities diagnostic and screening procedures, transport services, triage and medical advice provided remotely and treatment of disease, disorder or injury.

The inspection was led by a CQC inspector and supported by a nurse specialist advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 August 2018

We carried out an announced comprehensive inspection on 04 July 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider offers face to face consultations for immunisations including childhood, travel vaccinations and travel medical advice.

We received feedback from seven patients who used the service which were wholly positive about the service experienced. Many patients reported that the service provided high quality care.

Our key findings were:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the service learned from them and improved.
• The service reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment is delivered according to evidence based guidelines.
• Staff treated patients with compassion, kindness, dignity and respect.
• Services were provided to meet the needs of patients.
• Patient feedback for the services offered was consistently positive.
• There were clear responsibilities, roles and systems of accountability to support good governance and management.

There were areas where the provider could make improvements and should:

• Review service procedures to ensure clinical equipments are calibrated appropriately.
• Review service procedures for staff training.
• Improve access for patients whose first language is not English.