30 June 2014
During an inspection looking at part of the service
effective? Is the service well led?
Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, speaking with the staff supporting them and looking at records.
If you want to see the evidence supporting our summary please read the full report.
Is the service safe?
People were protected against the risks associated with the unsafe use and management of medicines. Appropriate arrangements for the recording, safe keeping and safe administration of medicines were in place.
One person we spoke with explained to us that they took their own medication to work with them. The staff helped them get their medicines to take and they knew when to take them and how to take them. The assessment we saw in their care plan clearly detailed this and showed they were able to understand the need to take their medication.
Is the service effective?
People's health and care needs were reviewed, and health care professionals had been contacted to review medication when required.
Is the service caring?
We observed care workers interacted positively with people who used the service. Care staff and people who used the service were laughing and joking together. At one service staff were painting a summer house and one person was outside with the staff joining in the conversation and activity was inclusive. The person told us they were having a good time.
Is the service responsive?
The manager and regional manager had implemented new systems, policies and procedures following our last visit. These ensured the improvements required were addressed and that the standards continued to improve.
Is the service well-led?
Staff told us they worked very well as a team. They told us they had received competency assessment in regard to medicine administration. They had also had group supervisions to discuss the new systems in place.