10 April 2013
During a routine inspection
During this inspection we spoke with the operational manager, the registered manager, three care workers, and we also spent time observing the person who received the domiciliary care service and their interaction with a care worker who was supporting them. The person had no verbal communication skills but we saw they were happy and relaxed.
We looked at their care plan, assessment records, risk assessments, and records of the care provided to them each day. Care plan files contained sufficient information about the person's needs and any risks associated with their care and support.
We also looked at records relating to supporting staff, and assessing and monitoring the quality of services. We found that the provider had carried out a range of actions to improve the quality of the services provided to people. Staff we spoke with told us they were well supported, and had received a good range of training. Comments from staff included 'People are now getting the support they need' and 'This is a really good place for people to live'.