Archived: Healthcare at Home Limited (Featherstone)

People told us they were very satisfied with the service they received. They told us staff always checked for their consent before they carried out any care. One person said: 'They help me understand my treatment and always check with me before doing anything'.

People told us staff were professional, caring and kind. They said staff took time to explain the treatment to them. One person said: 'The nurse is very understanding and has done wonders with me'. Another said: 'She (the nurse) is fantastic. It's an amazing service and has given me a new lease of life'. Another said: 'They never rush me and stay as long as I need. They're very good, I couldn't ask for more'. We found care was planned and delivered in a way that ensured people's safety and welfare.

We found there were robust recruitment and selection systems in place. We saw there were good systems in place for assessing and monitoring the quality of the service.

We found the service had systems and processes in place to manage complaints. People told us they had received information about how to make a complaint. One person said: 'I have no concerns but I'd know who to speak to if I did and feel sure they'd be sorted.'

We found people were given appropriated information and were involved in making decisions about their care and treatment. People who used the service told us staff treated them with respect and were polite. One person said 'The nurse is very helpful' and 'Unbelievably polite and professional' Another said 'The nurse explained everything and answered any questions.'

People told us that they were well cared for. One person said, 'I feel that I get an exceptionally good service' and 'They are efficient and on time.' We found that care was planned and delivered in a way that ensured people's safety and welfare.

People told us that they felt safe with staff in their home. We saw that the provider had systems and processes in place to ensure that people were protected from the risk of abuse.

Staff received professional development and people who used the service told us that staff were very knowledgeable. One person said 'They answered my questions and gave me peace of mind.'

We saw the provider had systems and processes in place to gather feedback from people who used the service. Report writing in the care records was up to date and reflected the changes in care and treatment that people received.