Konastone Healthcare Ltd

Updated 1 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection team consisted of an inspector and an assistant inspector.

Service and service type: Konastone Healthcare Ltd is a care at home service registered to provide personal care.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and the manager is often out of the office supporting staff or providing care. We needed to be sure that they would be in.

We visited the office location on 31 January 2019 to see the manager and office staff; and to review care records and policies and procedures. We made phone calls to people, relatives and staff on 01 February 2019.

What we did:

We reviewed the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We used information the provider sent us in their Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with three relatives. We also spoke with three members of staff as well as the registered manager who is also the provider. We looked at care records for three people, three staff recruitment files and records held in relation to accidents, complaints and quality assurance systems.

Updated 1 March 2019

About the service:

Konastone Healthcare Ltd is a home care service that was providing personal care to 6 people at the time of the inspection.

People’s experience of using this service:

People were supported by a regular team of staff who had been recruited safely. Staff managed risks to keep people safe and knew how they should report any safeguarding concerns they may have. Medicines were managed safely.

People’s needs were assessed and the assessments took into account people’s religious and cultural needs. People’s dietary needs were met and people had access to healthcare services where required. People’s rights were upheld in line with the Mental Capacity Act. Staff had received training to enable them to support people effectively.

People were supported by staff who were kind and caring to them. People’s dignity was respected and people were encouraged to remain independent where possible.

People’s care records reflected their likes, dislikes and preferences with regards to their care. Staff knew people’s care needs well. Complaints made were investigated and resolved.

People and staff spoke positively about the leadership of the service. There were systems in place to monitor the quality of the service. People were given the opportunity to feedback on their experience of the service.

Rating at last inspection: This was the first inspection of the service since its registration in 2016.

Why we inspected: This was a planned comprehensive inspection.

Follow up: We will monitor all intelligence received about the service to ensure the next planned inspection is scheduled accordingly.