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Bluebird Care Oswestry

Overall: Good read more about inspection ratings

4 Albion Street, Oswestry, Shropshire, SY11 1QA (01691) 652534

Provided and run by:
Shropshire Care Limited

Latest inspection summary

On this page

Our current view of the service

Good

Updated 15 October 2024

Date of Assessment: 28 October 2024 to 31 October 2024. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the inspection the service supported 24 people with personal care. At our last inspection the service was in breach of regulations regarding keeping people safe and checking the quality of care. The service had made improvements and is no longer in breach of regulations. Staff now assessed and mitigated risks. Care plans now guided safe practice. People were confident staff would arrive as expected and knew how to safely support them. The provider had effective quality monitoring systems in place to identify and drive improvements. Managers investigated incidents thoroughly and followed up on any additional actions to maintain people’s safety in their own home. People received their medicines as prescribed by staff who were trained and assessed as competent to do so. Staff were safely recruited. People were involved in their individual assessments of care, which took account of their preferences and communication styles. People were referred to additional healthcare services if there was a change in their care needs. People were actively engaged in decisions about their care and treatment to enable them to give informed consent. Staff involved those important to people in decisions in people’s best interests where they did not have capacity. People had their dignity and privacy respected by staff who promoted their independence. People knew how to give feedback and were confident the service took it seriously and acted on it. Managers and care coordinators were visible, knowledgeable and supportive, helping staff develop in their roles. People were supported by staff who felt valued by the management team.

People's experience of the service

Updated 15 October 2024

People were positive about the quality of their care they or their relative received. People were supported by staff who knew them well, arrived when expected and stayed for the agreed amount of time. This supported people’s confidence as they had a good relationship with the staff supporting them. All those we spoke with stated staff treated them with dignity and respect. Not only did staff respect them as individuals but also their homes and in some instances their pets. People were involved in the development of their individual care and support plans. These plans took account of what they could do for themselves and what they needed assistance with. One person stated this helped them maintain their self- esteem and although they needed some support, they didn’t need someone to do everything for them. They found the staff supporting them had got the balance just right. People told us the staff supporting them were knowledgeable and skilled. One person stated they liked things done in a very specific way and the staff were open and receptive to comments and redirection when they felt it was needed. People felt safe from the risks of ill treatment or abuse. Everyone we spoke with told us they felt comfortable reporting anything they felt was not right. The service supported openness and was responsive to comments and suggestions for improvement. The management team acted promptly if concerns were raised, in order to keep people safe. People, and relatives said they were regularly asked for their views and opinions on the care they received and felt their comments were valued by the service.