- Care home
Maranello Also known as Zero Three Care Homes LLP
Report from 8 April 2024 assessment
Contents
Ratings
Our view of the service
Maranello is a residential care home. It provides accommodation and personal care to up to 11 people who have a learning disability or autism. It is a large domestic style property which provides accommodation in single bedrooms across 2 floors with communal living space. This was the first assessment of this service carried out under our single assessment framework. Assessment activity took place between 9 April 2024 and 7 May 2024. We visited the service on 9 April 2024. This was an unannounced assessment. We looked at 15 quality statements: learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risk, safe environments, infection prevention and control, safe effective staffing, medicines optimisation, shared direction and culture, capable and inclusive leaders, freedom to speak up, governance, management and sustainability, learning, improvement and innovation, partnerships and communities and workforce equality, diversity and inclusion. We identified breaches of regulations in relation to safe care, managing risk, safeguarding, and management oversight. We assessed whether the service met the Right Support, Right Care, Right Culture Guidance. We found people were not always supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible. People’s risk assessments did not always describe how to mitigate them. People had a choice about their living environment which was clean and well-maintained. However, where some rooms were personalised, others were quite sparse. Staff understood how to recognise and report poor care and abuse. Staff did not feel they received sufficient training to meet people’s needs and told us there were not always enough staff with the right skills. People’s families did not always feel involved in planning their care. Managers did not have full oversight of the service to monitor quality and safety.
People's experience of this service
People were not always kept safe from avoidable harm. People remained at risk because staff were not trained well to meet people’s needs and the provider had not considered compatibility of people living at the service; this resulted in incidents between them. People were not always supported by staff in the least restrictive way when managing risks. People were cared for in a clean, well-maintained environment but staff told us the working environment did not feel safe for them or people regarding their ability to prevent and manage incidents. People were supported by staff who knew them well. However, there were not always enough staff with the appropriate skills to support people safely. People’s medicines were managed well. People’s relatives felt the service worked well with other professionals.