Park Riding

Updated 8 August 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 July 2018 and was unannounced. The inspection was conducted by one adult social care inspector.

Prior to our inspection we reviewed all the information we held about the service. This included information from notifications received from the registered provider, feedback from the local authority safeguarding team and commissioners. Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We used this information to help plan the inspection.

Some people who used the service communicated using nonverbal, as well as verbal communication methods. As we were not familiar with their way of communicating we used a number of different methods to help us understand people’s experiences. We spent time observing the support people received. We spoke with two people who used the service and two of their relatives. We spoke with one visiting community professional, two senior care assistants, the deputy manager and the registered manager. We looked around the building, including some people’s bedrooms.

During our inspection we spent time looking at three people’s care and support records. We also looked at two records relating to staff supervision, recruitment and training, incident records, management information and a selection of audits.

Updated 8 August 2018

At the last inspection on 23 November 2015 we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on-going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The inspection of Park Riding took place on 13 July 2018 and was unannounced. Park Riding is a family owned residential care home situated close to the town centre of Holmfirth in West Yorkshire. It provides personal care and accommodation for up to 16 people. On the day of our visit 15 people were using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The consent of the relevant person was usually recorded. However decision specific mental capacity assessments and best interest decisions had not been recorded for a small number of people whose health had deteriorated, and they may now lack the mental capacity to make their own decisions. We made a recommendation about this. The registered manager sent us evidence this was being rectified following our inspection.

People told us they felt safe. Risk assessments were individual to people’s needs and minimised risk whilst promoting people’s independence. Robust emergency plans were in place in the event of a fire or the need to evacuate the building.

Incidents and accidents were analysed and action taken to prevent future risks.

Staff had a good understanding of how to safeguard adults from abuse and sufficient staff were on duty to provide a good level of interaction.

Safe recruitment and selection processes were in place. A system was in place to ensure medicines were managed in a safe way for people.

Staff told us they felt supported and records showed they had received role specific training and regular supervision and appraisal to fulfil their role effectively.

People’s individual nutritional needs were met and people were supported to access a range of health professionals to maintain their health and well-being.

The service worked in partnership with community professionals and used good practice guidance to ensure staff had the information they needed to provide good quality care.

Staff were caring and supported people in a way that maintained their dignity and privacy. Observation of the staff and the management team showed they knew people well and could anticipate their needs. People were supported to be as independent as possible throughout their daily lives.

Individual needs were assessed and met through the development of detailed personalised care plans which considered people’s equality and diversity needs and preferences. People had access to social and leisure activities.

Systems were in place to ensure complaints were encouraged, explored and responded to.

Everyone told us the home was well led. The registered manager had an effective system of governance in place to monitor and improve the quality and safety of the service.

People who used the service and their relatives were asked for their views about the service and these were acted on.

Further information is in the detailed findings below.