About the service RS Holistic Care Limited is a domiciliary care service providing the regulated activity of personal care to people who live in their own homes. At the time of our inspection there were three people receiving care and support from the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People, their relatives and staff told us RS Holistic Care Limited was a safe and well led service. Systems set up to monitor the service had recently been improved and updated. A small service looking to expand slowly. People had risk assessments in place for all their care and support. Medicines were managed safely, and staff had received training to safely support people with their medicines.
Safeguarding procedures were known and followed. There was confidence in the registered manager to deal with concerns appropriately. People were protected of the risk from avoidable infections. The service kept up to date with the latest guidance in the defence against COVID-19.
Accidents and incidents were recorded, and an action plan maintained to ensure actions were followed and lessons learned.
The registered manager undertook various checks of documentation and was working on improving systems in preparation for the service expanding. People, their relatives and staff felt involved and their views and input were used to drive improvements within the service.
Positive feedback was received about the management of RS Holistic Care Limited and staff felt proud to work for the service. The registered manager was clear about their regulatory responsibilities and kept themselves up to date with changes to practice and legislation.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The service worked well with external professionals as required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 24 January 2018).
Why we inspected
This inspection was prompted by a review of the information we held about this service. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained as good based on the findings of this inspection.