5 March 2019
During a routine inspection
People’s experience of using this service:
People’s experience of using the service was positive. People told us, “I am blessed to have this home and I hope it will be my last”, “The staff here are very calm and patient and never seem as though they are in a rush”, “I am impressed how they are building the networks so people have good social contacts” and, “I am so impressed with the care here.”
People were mostly protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe, although not all environmental checks had been carried out. Risks to peoples health and well-being were assessed and measures put in place to reduce these. Risks in the environment were not always checked in a timely manner. Staff received supervision, support and training, which provided them with the knowledge and skills to perform the roles they were employed to do.
Care was person-centred and focused on people being as independent as they could be. The care was planned and delivered based on people’s needs and preferences. The management team embraced continuous learning and new ways of working. Staff felt valued and the culture was open and honest. Staff we spoke with provided positive feedback about the service and the provider. The staff were committed to ensuring improvements continued to ensure the best care for people who lived at Bramley Grove.
Rating at last inspection: At the last inspection the service was rated Good. (The last inspection report was published on 21 April 2016.) At this inspection the service was rated as requires improvement in well led and remains good in all areas and good overall.
Why we inspected: This was a planned comprehensive inspection scheduled to take place in line with the Care Quality Commission (CQC) scheduling guidelines for adult social care services.
Follow up: We will review the service in line with our methodology for ‘Good’ services.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk