Background to this inspection
Updated
28 November 2020
The inspection
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 11 November 2020 and was announced.
Inspection team
The inspection was completed by one inspector.
Service and service type
Ramsgate Care Centre is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
What we did before the inspection
The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.
We spoke to the registered manager before the inspection to understand the extent of the outbreak and measures they had put in place to protect people, staff and visitors. We used all of this information to plan our inspection.
During the inspection
We spoke with six members of staff including the registered manager, area manager and three care staff. We observed staff practice in relation to IPC and accessibility and storage of personal protective equipment.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We looked at training data, IPC policies and processes and cleaning records.
Updated
28 November 2020
About the service
Ramsgate Care Centre is a residential care home providing personal care to 42 older people and people living with dementia at the time of the inspection. Ramsgate Care Centre accommodates 42 people in one purpose built building.
People’s experience of using this service and what we found
People felt safe and at home at Ramsgate Care Centre. People were treated with dignity and respect and their lifestyle and equality needs and choices were understood and respected. People had privacy.
People were protected from the risks of harm and abuse and any concerns they or staff had, were listened to and acted on to keep people safe. Risks to people had been assessed. People were supported to remain independent, understand risks and take them when they wanted to.
Staff supported people to remain healthy and were offered a balanced diet which met their needs. People’s medicines were managed safely. People were protected from the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had planned their care with staff. They were supported to take part in a range of activities. People had been offered the opportunity to share their end of life preferences.
The provider and registered manager had oversight of the service. They completed regular checks on the quality of care people received. People and staff were asked for their views of the service. These were listened to and acted on to improve the service. Records of people’s care were accurate and complete.
The registered manager understood their legal responsibilities and had shared information with us and others when they needed to.
There were enough staff working at the service each day to support people. Staff had the skills they needed to care for people and were supported by the management team. Staff were recruited safely.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 23 January 2019).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.