Rainbow Care Solutions (Redditch)

Updated 17 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

This inspection was carried out by 1 inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats and specialist housing.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 16 November 2022 and ended on 28 November 2022. We visited the location’s office/service on 16 November 2022.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 7 staff including the registered manager, 3 people using the service and 4 relatives. We also looked at 4 staff records and 5 care records that included people’s care plans and risk assessments. We also reviewed a variety of records relating to the management and governance of the service.

Updated 17 January 2023

About the service

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Rainbow Care Solutions (Redditch) is a domiciliary care agency that provides care and support to adults who may have a range of needs which include physical disabilities, varied health conditions, dementia and sensory impairments. When we inspected, 76 people were being provided with personal care by the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People had detailed care plans and risk assessments which included information about their people’s support preferences. Staff told us they understood people’s individual needs.

Staff were recruited safely. Where staff were sourced from oversees there were robust procedures to ensure that only suitable staff were employed and all relevant references and checks were made.

Staff were trained in safeguarding people and were able to describe what they needed to be aware of to keep people safe. Where there had been concerns over the management of people’s finances for shopping the provider was in the process of reviewing their procedures to protect people from risk of financial abuse.

Feedback from most people was positive. Where concerns had been raised about the time care staff arrived, the provider had made contact with the families and addressed the concerns raised.

People told us the care and support they received matched their expectations.

People were supported by staff who had access to training and who felt supported in their roles.

People were treated with dignity and respect and staff showed warm and caring attitudes to the people they supported.

People were supported to access appropriate health care professionals and services to ensure care remained responsive to their individual needs.

The provider had processes to monitor and improve the quality of the service, . The provider maintained an overview of how the service was performing. There were systems to identify where lessons needed to be learned in response to concerns or complaints.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 30 August 2019).

Why we inspected

The inspection was prompted in part due to concerns received about people being at risk of financial abuse. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from this concern. Please see the safe and well-led sections of this full report.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained the same at good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rainbow Care Solutions (Redditch) on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.