- Independent hospital
North Devon Satellite Dialysis Unit
Report from 5 March 2024 assessment
Contents
Ratings
Our view of the service
North Devon Satellite Dialysis Unit is operated by Fresenius Medical Care and opened in November 2016.The service has 16 dialysis stations. This includes 12 stations containing either a bed or a chair and four side rooms. The service also accepts patients for dialysis who holiday in the region. The Royal Devon and Exeter NHS trust commissions the haemodialysis services provided by North Devon Satellite Dialysis Unit. The service is a nurse led unit which provides outpatient satellite dialysis provision to patients. Our assessment was completed as the service had not previously been rated as dialysis services were not rated under previous Care Quality Commission methodology. Our onsite assessment took place on 20 March 2024. We looked at 15 quality statements across Safe and Well led key questions.
People's experience of this service
People told us they felt safe, knew staff well and felt confident to raise any concerns. People told us they were involved in planning their care and were asked for feedback regularly. People told us they were supported by a friendly staff team. Positive feedback was received about staff being kind. People were involved in their care and asked to provide feedback regularly. However, despite positive feedback from patients, we found some practices potentially put patients at risk.