14 August 2023
During a routine inspection
19 Wheathill road is a care home providing personal care and accommodation to up to 5 adults with mental health needs. At the time of the inspection, 5 people were using the service.
People’s experience of using this service and what we found
People told us they felt safe. Staff understood the types of abuse that could occur and the action to take if they had any concerns. Risks to people were assessed and safely managed. The home had a system in place to record accidents and incidents and acted on them in a timely manner. Medicines were stored, administered, managed safely and accurate records were maintained. However, one person’s two liquid medicines bottles did not have the date of opening. There were enough staff deployed to meet people's needs in a timely manner and the provider followed safe recruitment practices. People were protected from the risk of infection as staff followed practices that reduced the risk of infection.
Staff were supported through regular training and supervisions so that they were effectively able to carry out their roles. People's needs were assessed, to ensure their needs could be met. The deputy manager and staff understood the requirements of the Mental Capacity Act 2005 (MCA). People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff told us they asked for people's consent before offering support. People were supported to have enough to eat and drink and had access to healthcare professionals when required to maintain good health.
People and their relatives told us, staff were caring, considerate and respected their privacy, dignity, and independence. They said staff involved them in making decisions about their care and support requirements.
People's care plans were reflective of their individual care needs and preferences and care plans were reviewed on a regular basis. People were aware of the home's complaints procedures and knew how to raise a complaint. People's cultural needs and religious beliefs were recorded. The deputy manager knew what to do if someone required end of life care.
The provider had effective quality assurance systems in place to monitor the quality and safety of the service. Regular staff and residents' meetings were held, and feedback was also sought from people about the service. The provider worked in partnership with health and social care professionals to ensure people's needs were planned and met.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 November 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.