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The Triangle Care Home

Overall: Requires improvement read more about inspection ratings

Old London Road, Wheatley, Oxon, Oxfordshire, OX33 1YW (01865) 875596

Provided and run by:
Four Seasons 2000 Limited

Report from 8 December 2023 assessment

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Responsive

Requires improvement

Updated 26 January 2024

People received person-centred care which respected their individual needs and wishes. People were treated as individuals and their views sought and listened to.

This service scored 57 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Person-centred Care

Score: 3

We observed staff supporting people in a person-centred way. Staff were kind and attentive to people and their needs. People and staff appeared to know each other well. People’s communication needs were detailed within their care plans. Staff had good awareness, skills and understanding of individual communication needs, they knew how to facilitate communication and when people were trying to tell them something

People's views were sought so the registered manager could provide care and support to their individual needs. People and their relatives were positive about the care they received. People told us, "The care I receive suits me fine, no complaints." and "[staff] are very attentive and quick to respond. Thank goodness for them I say." Relatives told us, "Our experience has been good. They have listened to [relative], about [person's] needs and wants, " and "They had a dog to visit residents the other day – staff make the place, all friendly."

Care provision, Integration and continuity

Score: 2

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Providing Information

Score: 3

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Listening to and involving people

Score: 2

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in access

Score: 2

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Equity in experiences and outcomes

Score: 2

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Planning for the future

Score: 2

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.