Helping Hands Harrow

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Helping Hands Harrow is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 54 people, 46 of whom received personal care. CQC only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided. Assessment activity started on 7 March 2024 and ended on 19 March 2024. We looked at 5 quality statements: Safeguarding; Involving people to manage risks; Safe and effective staffing; Independence, choice and control and Equity in experiences and outcomes. We gave the service 2 day’s notice of the assessment. This was because we wanted to make sure someone would be available to support us with the on-site visit. We spoke with 5 people who received care from the service and 9 family members. We met and spoke with the registered manager during the site visit. Following the site visit, we liaised with the area care manager and spoke with 7 care staff. Following this assessment, the service continues to be rated good. This was because people received safe care that met their individual needs. Appropriate recruitment systems were in place and staff had the knowledge and skills to effectively care for people. The service had appropriate systems in place to assess and make improvements where necessary.

People's experience of this service

People and family members spoke positively about the caring attitude and empathy shown by care staff. People felt safe and comfortable in the presence of care staff. Systems were in place to help protect people from the risk of harm. Care records included information about how to manage potential risks to help keep people safe. Staff were recruited safely and trained appropriately to ensure they were competent for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s care and support plans reflected their range of needs. Staff told us they were well supported by their colleagues and management. Systems were in place to monitor aspects of the service and quality of care provided were continuously.