26 November 2013
During a routine inspection
People told us that before they received any care or support they were asked for their consent and the staff acted in accordance with their wishes.
People experienced care, treatment and support that met their needs and protected their rights. All people we spoke with were 'happy' with their care. Their comments included, "All the staff who come to see me treat me with a great deal of respect, they do not just rush in and out, the agency has a good nucleus of carers,' 'Absolutely wonderful staff,' 'I look forward to the staff visiting me,' and 'The staff are really good, I would recommend this agency to anybody.'
Records showed that people and/or their advocates had been involved in the care planning process.
Where people were assisted and/ or prompted with their medication, people we spoke with did not have any concerns. Staff were appropriately trained and appropriate policies and procedures were in place.
People were cared for, or supported by, suitably qualified, skilled and experienced staff. The provider had appropriate and effective recruitment procedures in place.
The provider had an effective system to regularly assess and monitor the quality of service that people received.