18 October 2023
During an inspection looking at part of the service
Cherry Tree House Residential Home (Cherry Tree House) is a care home for people who are frail or who have a health condition which requires them to need accommodation and support with personal care. The service has accommodation for up to 20 people, set over 2 floors. It has a communal dining room and two lounge areas as well as a good-sized level garden. At the time of our inspection 16 people were living at Cherry Tree House.
People’s experience of using this service and what we found
We found there was a positive culture within the service. Without exception, everyone said they were happy living at Cherry Tree House. Staff showed kind and compassionate care towards people and there were sufficient staff so people did not have to wait to receive their care.
People were kept safe by staff as they understood the risks people faced and how to mitigate these. Staff put their training into practice to help ensure people were kept free from harm. Where staff suspected abuse may have occurred they knew how to report this.
People lived in an environment that was checked for its safety. It was clean, hygienic and well maintained.
People received the medicines they required and staff followed good medicines practices. Medicines were reviewed when needed by health care professionals and documentation updated as necessary.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well managed and people told us they felt comfortable approaching staff members and the registered manager if they needed assistance.
People felt involved in the running of the service through meetings and surveys. They told us their family members could visit at any time and that they could offer suggestions or ideas. Equally, staff felt supported and told us they felt comfortable speaking up in staff meetings. They said they received the training they required and had the opportunity to speak with their line manager regularly.
The registered manager had good governance arrangements in place and she worked with external agencies to help ensure the standard of care people received was good.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (report published 15 September 2017).
Why we inspected
We undertook this inspection as part of a random selection of services rated Good and Outstanding.
This was a focused inspection which looked at the key questions of Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has remained Good based on our findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cherry Tree House Residential Home on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.