21 November 2012
During a routine inspection
People spoken with confirmed they were aware of their treatment plan and said they had discussed various treatment options with their dentist. People also said they were treated with respect and their queries were answered in a sensitive and understanding manner.
People were treated in a clean environment and arrangements were in place for the safe decontamination of reusable instruments and equipment. They said they regularly saw staff making sure that the surgery was clean, tidy and hygienic.
People who used the service knew how they could raise any concerns and suitable arrangements were in place to respond to any complaints. None of the people spoken with had any concerns about the service.
When we looked at staff records we saw evidence that all staff had been professionally trained to the level their positions required and that they had completed training in other appropriate courses.
The provider had systems in place for gathering, recording and evaluating information about the quality and safety of care the service provides. People who used the service and their representatives were asked for their views about their care and treatment. People told us they liked the early opening hours because it allowed them to be treated before going to work.