Archived: Copper Beeches

Updated 4 December 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This comprehensive inspection took place on 15 and 16 October 2018 and was unannounced. The inspection was carried out by one inspector, one specialist advisor and an expert by experience. An expert by experience is a person who has personal experience of using or caring for someone who uses nursing and dementia care services. A specialist advisor is someone who has clinical knowledge and experience of working with people who require nursing care and who may be living with dementia.

We reviewed the information sent to us in the provider information return (PIR). The PIR is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. Before this inspection we reviewed information we held about the service including previous inspection reports and notifications. A notification is a report about important events which the service is required to send us by law.

During the inspection we spoke to six people, four relatives and four members of staff. We reviewed four care records and associated documents for people who lived at Copper Beeches. We reviewed other records relating to the management of the home, including quality survey questionnaire forms, audit reports, training records, policies, procedures, and five staff employment and supervision records. We also reviewed the provider’s recruitment practices.

Updated 4 December 2018

We conducted a comprehensive inspection of Copper Beeches on 15 and 16 October 2018. This inspection was unannounced. Copper Beeches is a care home providing care for up to 40 people who require nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection. It is in Liss close to local amenities. Accommodation is provided over two floors. At the time of our visit 30 people lived at the home.

We last Inspected Copper Beeches on the 01 December 2015 and following this inspection we rated the service as 'Good’ At this inspection the service remained Good.

At our last inspection we identified the provider had not checked the practice or competence of nurses before allowing them to work in the home. We issued a breach of Regulation 19 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. At this inspection we found improvements had been made and the provider was no longer in breach of the regulation.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are “registered persons”. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People consistently received their medicines on time and as prescribed. People's medicines were safely managed.

People were supported to maintain good health and to be involved in decisions about their health. They were provided with personalised care and support. People were positive about the care they received.

Risks to people's and staff safety were identified, assessed and appropriate action was taken. Staff had completed safeguarding adults training and knew how to keep people safe and report concerns.

People had their needs assessed across a wide range of areas and care plans included guidance about meeting these needs. People were encouraged to make choices about their care and support and to be as independent as possible.

Staff had the knowledge and skills to carry out their roles and their training was updated regularly. There were thorough recruitment checks completed to help ensure suitable staff were employed to care and support people.

Staff took necessary precautions to prevent the spread of infection. Staff had completed training on infection control and knew where to access the policy.

People felt they would be listened to if they needed to complain or raise concerns. The registered manager appropriately investigated complaints, compliments and incidents. A complaints policy was also available to staff and families.

Quality assurance procedures were used to monitor and improve the service for people and included them in developing their care and support. Feedback from people and their relatives or supporters was used to improve the service when their views were sought every year. Monitoring and auditing of systems had ensured action was taken when required.

People's information was kept securely and staff respected people's privacy, dignity and confidentiality.

The registered manager placed importance on ensuring everybody received person centred support. They also ensured the staff team felt valued. The management team ensured that significant events were reported appropriately to the local authority and CQC when required.