Updated 30 May 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
The inspection team consisted of one inspector and an Expert-by-Experience. An Expert-by-Experience is a person who has personal experience of using or caring for someone who used this type of care service.
Service and service type:
Sarsen House is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provide, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This was an announced inspection which meant the provider had short notice that we would be visiting. This was because people living at the home could become anxious when not prepared for visitors.
What we did:
Before the inspection we reviewed the information, we held about the service and the service provider. The registered manager completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at notifications we had received for this service. Notifications are information about important event the service is required to send us by law.
We observed the interactions and behaviours of all five people who lived at Sarsen House. We looked at three people’s care records. We also reviewed staff personnel documents, training and supervision records and a range of records about how the service is run. We spoke with the registered manager, the deputy manager the area care manager and five members of the care team. Following the inspection, we received feedback from two professionals who visit the service.