April Lodge

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question requires improvement. At this assessment the rating for this key question has changed to good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. The person using the service told us, “I like living here. They’re ever so kind and got time for you.” At our last assessment people’s care was not always delivered safely and information relating to risk assessments were not always recorded. At this assessment risk assessments were thorough, and the manager had implemented systems to ensure that risk assessments were updated and were personalised to meet people’s needs.