- Homecare service
Dependability Limited
Report from 11 June 2024 assessment
Contents
Ratings
Our view of the service
Dependability is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of assessment, the service provided care to 34 people who received personal care. Assessment activity started on 19 June and ended on 12 July 2024. The inspection was prompted in part due to concerns regarding staff training and the management of the service, we also assessed whether the service improved in the key question of well-led. We did not assess all quality statements at this inspection. We looked at 3 key questions: Safe, Effective and Well-led. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. The last rating for this service was good (published 7 April 2020). At this assessment we found that the service had remained a rating of good. Systems were in place to help protect people from the risk of harm. Staff were recruited safely and trained appropriately to ensure they were competent for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People’s care and support plans reflected their range of needs. Staff told us they felt supported by their colleagues and managers. Systems were in place to monitor aspects of the service and quality of care provided continuously.
People's experience of this service
Right, support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. The provider was able to demonstrate how they were meeting all of the underpinning principles of Right Support, Right Care, Right Culture. Right Support People received the care and support they needed to live full, safe and happy lives. Staff supported people in a safe and effective way and were aware of people’s needs. Recruitment processes were safe. The provider had taken active steps to safely recruit staff with the skills, knowledge and experience to meet people's needs. Right Care People were treated respectfully and with compassion. People were seen as individuals and treated as such. Staff had training on how to recognise and report abuse and ensured people were safe. People's care and daily records were detailed and accurately reflected people’s current needs and the care and support provided by staff. Right culture People and their relatives felt engaged, listened to and were happy with the support provided. People's quality of life was enhanced by a culture of learning and improvement. The registered manager provided strong leadership and led by example. People had good relationships with staff and the managers. People's needs were met, and the service worked well with other professionals to help to ensure people's care was personalised and safe.