7 November 2013
During a routine inspection
Overall comments from people using the service included "things are good, the people are good" and "I appreciate what they have done for me". One person told us "it works if you want it to work, a quite effective service". We asked people about the support provided to them and their replies included "I'm very happy with it - can't fault it", "I find it helpful here" and "I'm happy with the support".
Individuals told us that they liked the staff who worked with them and said they were treated with dignity and respect. Their feedback included "they're genuine, they're trying", "the workers here are great", "my keyworker is good" and "they have been patient and supportive".