Priory Wellbeing Centre Oxford

We rated the Priory Wellbeing Centre Oxford as good because:

• The service provided safe care outpatient services designed to give patients help and support with mental health difficulties. Clinical premises where patients were seen were safe and clean. Staff managed referrals well to ensure that patients were seen promptly. Staff assessed and managed risk well and followed good practice with respect to safeguarding.
• Staff carried out mental health assessments of patients in a timely manner following receipt of referrals.
• Staff developed holistic, recovery-oriented care plans informed by a comprehensive assessment and in collaboration with families and carers where appropriate. They provided a range of treatments that were informed by best-practice guidance and suitable to the needs of the patients.
• The team included the full range of specialists required to meet the needs of the patients. Managers ensured that these staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
• Staff understood and discharged their roles and responsibilities under the Mental Capacity Act 2005 and Gillick competency.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, and understood the individual needs of patients. They actively involved patients, families and carers in care decisions.
• The service was committed to working with the community to raise awareness of mental health conditions. 
• The service was well-led and the governance processes ensured that that procedures relating to the work of the service ran smoothly.

However

• In two cases the patients’ risk assessments had not been updated on the patient’s clinical records at the frequency set by the provider’s policy.