The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Laurels Home Care

55 Newtown Road, Carlisle, Cumbria, CA2 7JB (01228) 819023

Provided and run by:
Laurels Healthcare (Cumbria) Limited

Important: The provider of this service changed - see old profile
Important: The provider of this service changed. See new profile

All Inspections

28 May 2013

During a routine inspection

People we spoke to during our inspection of this service were, on the whole, happy with the care and support provided. They told us that if they had any concerns they would always contact the provider to 'sort things out'.

Comments made included,

'I am happy now I have the same team of four carers it has made a real difference'.

'I only want what is best for [my relative] so I always contact the management if I have any concerns'.

'It is better since they employed the senior staff as I can usually speak to one of those if I need to'.

We looked at some of the records the agency held about people who received personal care. We saw individuals and their families had been included in agreeing to the support to be provided by the service. The care records we looked at showed us that individual care had been tailored to the needs of people who received the support and care.

10 August 2012

During a routine inspection

As part of this inspection we were able to speak to a number of people by telephone to ask for their opinions about the support they received. They were all appreciative of the support provided by The Laurels.

Comments included'

"The staff couldn't be nicer".

"The girls are very pleasant".

"They are usually on time".

"The staff write a report at the end of each visit".